Job category: Others: Education and TrainingLocation: DurbanContract: Fixed Term ContractEE position: YesIntroductionMANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.Core Functions Include:The IT Operations Lead is responsible for overseeing the day-to-day operations of the IT infrastructure and ensuring the smooth functioning of IT systems and services. This role involves managing a team of IT professionals, coordinating IT projects, and providing technical expertise and support to resolve complex issues. The IT Operations Lead plays a key role in driving operational excellence, optimizing IT processes, and implementing best practices to enhance the reliability, availability, and performance of IT systems.Core FunctionsLead a team of IT operations staff, including systems administrators, audio visual technicians, and help desk support.Oversee the operation and maintenance of IT infrastructure components, including servers, networks, storage systems, and cloud services.Monitor the performance and availability of IT systems and services, proactively identifying and resolving issues to minimize downtime and disruptions.Coordinate IT projects and initiatives, ensuring that deliverables are completed on time, within budget, and according to specifications.Collaborate with other IT teams, such as security, development, and support, to optimize cross-functional processes and workflows.Provide technical leadership and expertise in troubleshooting complex IT issues and implementing solutions to address root causes.Identify opportunities for process improvements, automation, and optimization to enhance operational efficiency and reduce costs.Maintain documentation of IT systems, configurations, procedures, and incidents, ensuring accuracy and completeness.Stay current with industry trends, emerging technologies, and best practices in IT operations, and recommend innovations to enhance IT capabilities.QualificationsDegree or equivalent technical certification in Computer Science, Information Technology, or related field.Proven experience in IT operations, with a minimum of 5 - 6 years in a leadership role.Strong technical background in IT systems, networks, infrastructure, and security.Experience managing IT projects, budgets, and resources.Excellent leadership, communication, and interpersonal skills.Experience with remote support tools, IT service management (ITSM) systems, and ticketing systems (e.g., FreshService).Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex IT issues in a fast-paced environment.Effective communication and customer service skills, with the ability to interact professionally with end-users of all technical levels.Certifications such as CompTIA A, CompTIA N, MCSE are preferred. ITIL, PMP are a plus.ExperienceEssential experience: At least 5 - 6 year(s) relevant higher education work experience in a similar role.Related Knowledge, Competencies and SkillsComputer LiterateProficient in Microsoft Office Suite (Excel, Word, Power Point, Access, Outlook).Good understanding of Higher Education landscape.Minute taking experience.Excellent verbal and written communication skills.Strong interpersonal skills.Ability to work under pressure.Prioritization and time management skills.Deadline driven and process oriented.Numerical ability.Analytical skills.Possess a high level of ethics, confidentiality, and integrity.Produce work of a high quality.GeneralThis position may require occasional evening, weekend, or on-call work to support IT incidents, projects, or emergencies. The role may involve travel to other company locations as needed.
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