These jobs were popular with other job seekersInternational Company with Cape Town office. Company is an industry leader in its specialists area of supply SAAS to Clients in 100 countriesDuties & Responsibilities• Develop and maintain a knowledge base including technical documentation, user manuals, and best practices. • Ensure proper version control and naming conventions. • Produce clear and user-friendly release notes and product guides as well as instructional videos and multimedia content. • Facilitate internal training sessions. • Design and deliver new employee onboarding programs. • Develop training materials and resources tailored to specific roles and learning objectives. • Identify and lead projects to enhance knowledge sharing, such as the creation of an online how-to portal. • Incorporate feedback from stakeholders to improve documentation and training resources. • Stay abreast of industry best practices for knowledge dissemination and apply these to internal processes.• Provide subject matter expertise on their software platform to internal teams. • Offer guidance and support on documentation standards and best practices. • Respond to technical inquiries and support requests in a timely and accurate manner. Desired Experience & Qualification• Bachelor's degree in a relevant field or equivalent practical experience. • Minimum of 5 years' experience in a content/knowledge management role with experience in a SaaS environment • Demonstrated experience in technical writing, documentation management, and software training. • Proficiency in content creation tools and platforms, including video editing software. • Strong project management skills• Knowledge of the telematics environment would be advantageous • A proactive and adaptable mindset, with a commitment to continuous learning and improvement. • Strong communication skills (written, verbal and presentation). • Ability to demonstrate high levels of professionalism, customer service and leadership. • Ability to deal with ambiguity. • Strong teamwork and collaboration skills. • Results driven, "can do" attitude and resilience. • Strong delivery management and organisational skills. • Ability to prioritise and effectively manage many tasks at the same time. These jobs were popular with other job seekers
#J-18808-Ljbffr