Duties:Manage operations on a virtualized, distributed infrastructure (provision, configuration, decommissioning, lifecycle, patching),Local, Onsite and remote management of 5 IT HUBs across AfricaLevel 1-3 Hardware SupportLevel 1-3 Virtualization, SAN, vSAN SupportPlan and coordinate remote interventions of maintenance providers,Plan and supervise interventions on duty, Non-Working HoursMaintain the documentation system, the ITSM tool,Apply Group standard policies: Respect of SOP, SLA, Reporting, KPICapacity Planning, ensure optimal use of internal resources, vCPU, Memory, Storage, IP PlanningSecurity and risk Aware, Risk Identification and rectification to possible security vulnerabilitiesReaction to identified Security threats on all platforms, physical and virtualBackup monitoring and quick action to rectify and problems identified, Adherence to Company Backup and BCP DRP strategies.Failover Simulation between Main DC HUB and DR Site, Non-Working HoursContinuity of service for Operations (hardware and software infrastructure) on the day-to-day:Network: Cabling, Switches, Optimizers, Routers, Firewall, Proxy, SSL VPN gateways, WAN, WiFi systems and others equipment UPS, Air-Con, Genset, IoTSystems: Servers (Windows/Linux or iSeries), Data backup means, Business Applications, Communication and collaborative toolsEssential experience, skills and qualifications:Masters degree in information technology or Computer Science will be advantageousManagement of operations on virtualized and distributed infrastructures, Management of operations on environment with clustering, replication, load balancer ITIL Practitioner (V3) / ITIL Specialist (V4) Strong knowledge in Microsoft Active Directory environment is an added advantage Windows Server: Advanced level Knowledge in network/telecom (Cisco certifications appreciated) vCenter or HyperV or Azure: Advanced level Knowledge in IBM AS/400 environment would be a "plus" Network foundation or intermediate, ISO 27000, other IT security TrainingPrince2, PMP or equivalence - AdvantageEXPERIENCE7 to 13 years relevant experience in ITMinimum 8 years experience in supporting and maintaining Microsoft Systems and NetworksMicrosoft Server 2016 and 2019Microsoft SQL (MSSQL)IISRemote Desktop ServicesWSUSPowerShellMinimum 7 years experience in supporting and maintaining VMWare systems (6.7) or equivalent.TemplatesVCenterUpdate managerClusters / Data CentresAbility to Manage a Technical ProjectExperienced in working within Large Corporate EnvironmentsITSM solution on the marketCollaborative solution
