Duties: Manage operations on a virtualized, distributed infrastructure (provision, configuration, decommissioning, lifecycle, patching), Local, Onsite and remote management of 5 IT HUBs across Africa Level 1-3 Hardware Support Level 1-3 Virtualization, SAN, vSAN Support Plan and coordinate remote interventions of maintenance providers, Plan and supervise interventions on duty, Non-Working Hours Maintain the documentation system, the ITSM tool, Apply Group standard policies: Respect of SOP, SLA, Reporting, KPI Capacity Planning, ensure optimal use of internal resources, vCPU, Memory, Storage, IP Planning Security and risk Aware, Risk Identification and rectification to possible security vulnerabilities Reaction to identified Security threats on all platforms, physical and virtual Backup monitoring and quick action to rectify and problems identified, Adherence to Company Backup and BCP DRP strategies. Failover Simulation between Main DC HUB and DR Site, Non-Working Hours Continuity of service for Operations (hardware and software infrastructure) on the day-to-day: Network: Cabling, Switches, Optimizers, Routers, Firewall, Proxy, SSL VPN gateways, WAN, WiFi systems and others equipment UPS, Air-Con, Genset, IoT Systems: Servers (Windows/Linux or iSeries), Data backup means, Business Applications, Communication and collaborative tools Essential experience, skills and qualifications: Masters degree in information technology or Computer Science will be advantageous Management of operations on virtualized and distributed infrastructures, Management of operations on environment with clustering, replication, load balancer ITIL Practitioner (V3) / ITIL Specialist (V4) Strong knowledge in Microsoft Active Directory environment is an added advantage Windows Server: Advanced level Knowledge in network/telecom (Cisco certifications appreciated) vCenter or HyperV or Azure: Advanced level Knowledge in IBM AS/400 environment would be a "plus" Network foundation or intermediate, ISO 27000, other IT security Training Prince2, PMP or equivalence - Advantage EXPERIENCE 7 to 13 years relevant experience in IT Minimum 8 years experience in supporting and maintaining Microsoft Systems and Networks Microsoft Server 2016 and 2019 Microsoft SQL (MSSQL) IIS Remote Desktop Services WSUS PowerShell Minimum 7 years experience in supporting and maintaining VMWare systems (6.7) or equivalent. Templates VCenter Update manager Clusters / Data Centres Ability to Manage a Technical Project Experienced in working within Large Corporate Environments ITSM solution on the market Collaborative solution
