It Infrastructural Engineer

START DATE : A.S.A.P / ImmediateREQUIREMENTS:Grade 12Able to speak Mandarin and Cantonese5 – 8 years' experience managing medium sized infrastructure projects independentlyProblem solving skillsGood communication skillsApro and Service engine supportProvide 3rd line support to the Santa fe UsersProvide exceptional customer service to end usersProject work for upgrades and new solutionsConfigure and maintain servers and network devicesProvide incident management for major incidentsProvide user administration dutiesResolving escalated user issues in a timely manner DUTIES: The infrastructure Engineer will primarily provide second and third – line technical support, (with spare capacity on first line) to users on various technical issues and problems related to hardware, software and peripherals.They will also be responsible for responding to documenting and resolving service tickets coming from the global helpdesk system in a timely manner according to SLAThe Engineer will have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations with a broad understanding of most IT systemsThe Engineer will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem preventionThis position will support multiple platforms including Windows servers, Exchange Email along with Office 365 Maintenance, Database, Web and File serversThe maintenance of active directory at the centre of our systems is of primary importance.
Configuration of network devices such as rooters and wireless devices along with multifactor authentication on all systemsThis position requires independent work, sharing work and assisting others with projects, the ability to document project plans and work orders HOURS: Monday to Friday: 8:00 - 16:45