time left to apply End Date: October 18, 2024 (6 hours left to apply)
job requisition id R23412
Job DescriptionHello Future IT Help Desk Technician
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who has experience in: 1st call resolution desktop support experienceVideo conferencing, access request, desktop support and password reset experience is keySolving IT user queries and problems, providing high level support on complex problem resolution, advising on newly established systemsKey Responsibilities: Drive business profitability in the context of cost management through Information technology solutionsIncrease operational efficiency and suggest solutions to enhance cost effectivenessDeliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions by resolving queries fast and effectivelyResponsible for the timely and effective response to IT Help Desk user queries and problems through the receipt and logging of problems and the coordination of rapid and appropriate responsesTranslate Business Strategies into actionable goals and execute relevant IT Help Desk initiatives aligned to strategic objectives with specific performance measures and control systems to track progressComply with, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirementsSolve IT Help Desk user queries and problems. Provide high level support on complex problem resolution. Advise on newly established systems and train users, ensuring alignment to SLAs and agreed standardsBalance conflicting priorities and develop new approaches in the light of changing business circumstances.Manage incidents to completion of IT Help Desk queries by troubleshooting end user functional issues and resolving or escalating to senior applications administrator / functional / technical support where necessary.Manage own development to increase own competenciesEnsure high standards of product knowledge and adherence to protocols to ensure that customers receive accurate and consistent information.We can be a match if: Ability to work independently and manage multiple tasks simultaneouslyExcellent communication and collaboration skillsStrong team playerAre you interested in taking the step? We look forward to engaging with you further. Apply now! Job DetailsTake note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below. 18/10/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognized rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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