Time left to apply: End Date: October 18, 2024 (1 day left to apply)
Job requisition ID: R23412
Job Description Hello Future IT Help Desk Technician
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who has experience in: 1st call resolution desktop support experience Video conferencing, access request, desktop support and password reset experience is key Solving IT user queries and problems, providing high-level support on complex problem resolution, advising on newly established systems Key Responsibilities: Drive business profitability in the context of cost management through Information Technology solutions Increase operational efficiency and suggest solutions to enhance cost-effectiveness Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions by resolving queries fast and effectively Responsible for the timely and effective response to IT Help Desk user queries and problems through the receipt and logging of problems and the coordination of rapid and appropriate responses Translate Business Strategies into actionable goals and execute relevant IT Help Desk initiatives aligned to strategic objectives with specific performance measures and control systems to track progress Comply with, understand, and implement all steps within IT development and meet governance in terms of legislative and audit requirements Solve IT Help Desk user queries and problems. Provide high-level support on complex problem resolution. Advise on newly established systems and train users, ensuring alignment to SLAs and agreed standards Balance conflicting priorities and develop new approaches in the light of changing business circumstances Manage incidents to completion of IT Help Desk queries by troubleshooting end-user functional issues and resolving or escalating to senior applications administrator/functional/technical support where necessary Manage own development to increase competencies Ensure high standards of product knowledge and adherence to protocols to ensure that customers receive accurate and consistent information We can be a match if: Ability to work independently and manage multiple tasks simultaneously Excellent communication and collaboration skills Strong team player Are you interested to take the step? We look forward to engaging with you further. Apply now! Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 18/10/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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