About The CompanyThe company offers cost-effective and sustainable leasing solutions to companies and institutions alike to help them finance and purchase the technology they need to run their business efficiently and keep their IT equipment up to date.About The RoleProvide quality assurance, support, education, and guidance in the upgrades, build, deployment, and maintenance of laptops, PCs, and related computer equipment, as well as diagnosing and resolving technical problems.The ideal candidate will be working on troubleshooting, assessing, and replacing/repairing hardware on laptops, desktops, servers, and printers. Software comes into play but it is only loading firmware and the standard operating systems onto the assets/computers – the client will load the additional software that they will need.Key ResponsibilitiesPrepare orders per Customer requirements following internal procedures.Ensure all equipment dispatched is completed to order specification.Update spreadsheets with details of ordered equipment.Perform Quality Control on assessed and prepared equipment.Provide Technical Support on laptops, desktops, and related equipment as and when required.Perform Onsite assessment & data erasure as and when required.Perform BIOS update across various OEMs including laptops, desktops, and all related assets.Assist receiving department with all related technical questions on returned assets.Assist other areas and departments when required, may be out of normal work scope.Strip, Clean and Rebuild returned assets before assessment.Inspect assets for aesthetic defects, hardware configuration, and OS set-up.Perform assessment on all returned assets (Desktops, Laptops, Servers, Printers, Networking Equipment).Perform Data Erasure on all returned assets using internal systems.Perform Level 1 repairs on Desktop PCs & Laptops as and when required.Perform equipment maintenance when required.Candidate RequirementsEducational QualificationsCompTIA A+ / N+CompTIA Server+ will be advantageous.Years of ExperienceAt least 5 years' experience in a related IT Hardware repairs & quality control environment.Other RequirementsSolid Hardware knowledge across various OEM brands laptop/PC/tablet devices.Apple MAC OS knowledge, including Repairs.Software knowledge on Windows 7 & 10 Including MS Office.Setting up drivers, installing and configuring OS.Strong Analytical Skills.Excellent Communication & Problem-solving skills.Good Business Acumen.Corporate Governance.Strong time management skills.Assertiveness.Attention to detail.Conflict management & Professionalism.Customer relationship management.
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