It Engineer

IT Engineer
MinimumRequirements:Higher Certificate in IT / Higher Certificate in Information Systems Higher National Diploma in TechnologyBachelor's Degree in IT (advantageous)A+ and N+ Certification2-3 years experience in related fieldSpeak English fluently
Responsibilities:Analyzing and interpreting the requests to ensure the classification, prioritization, and escalation of the requests are correct.Work closely with other teams to ensure the quick resolution of faults and that the user and/or client are kept updated on the progress of the resolution of the fault.Addressing the issues logged by the clients in a professional and timely fashion.Tracking and updating logged requests.Service Desk / Server / Desktop SupportAbility to troubleshoot hardware and software issues around Microsoft and Linux technologiesAbility to research and solve problems/challenges on a day-to-day basis
#J-18808-Ljbffr