It Engineer

Must meet the following requirements in order to apply:Required:* Higher certificate in IT / Higher certificate in Information Systems* Higher national diploma in Technology* Bachelor's degree in IT (advantageous)* A+ & N+ Certificates* 2-3 years' experience in related fieldDuties & Responsibilities would be but not limited to:* Analyzing and interpreting the requests to ensure the classification, prioritizing and escalation of the requests are correct* Work closely with other teams to ensure the quick resolution of faults and the user and or client are kept updated on the progress in relation to the resolution of the fault* Addressing the issues logged by the clients in a profesional and timely fashion* Tracking and updating logged requests* Service desk / server / desktop support* Ability to troubleshoot hardware and software issues around MS and Linux technologies* Ability to research and solve problems / challenges on a day-to-day basis