It Desktop Support Technician

Key Responsibilities:
Track and coordinate all IT service requests.Follow up and monitor incidents to ensure timely resolution.Perform general IT administration tasks.Assist with basic project administration.Conduct PC maintenance, updates, and upkeep.Install and configure software, including MS Office products.Monitor and support network, hardware, and software for both local and remote sites.Provide desktop support on internal IT systems.
Minimum Requirements:
Matric certificate.A+ and N+ qualifications.10+ years of experience in a similar role.Experience in a service-oriented environment.Strong IT administration and desktop support experience.Proficiency in Active Directory.Physical ability to perform manual tasks (e.g., installing network cables, computers, printers).Strong communication and interpersonal skills.Positive attitude and a commitment to excellence.Ability to prioritize tasks and manage time effectively.
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