IT Support Engineer - Contact CentreLocation: PaarlSalary: R14,000 to R20,000 per month based on experienceJob DescriptionOur client is looking for a talented and enthusiastic candidate to join their team for the IT Support - Tier 2 Desktop Support Engineer position.Candidates should be willing to work shift hours (24/7) and have their own means of transportation.Seeking candidates from Paarl and the surrounding areas in close proximity to Paarl.Duties & ResponsibilitiesEnsure that all calls and tickets are answered and resolved within the Company SLA agreement.Regularly check and update all calls and tickets.Act on reassigned calls and tickets accordingly.This is a client-facing on-site position. Successful candidates will be required to report daily to site; this is NOT a remote or work from home post.The position is based in Paarl, so suitable candidates must be able to be mobile.Personal AttributesPunctualLogical thinking and understandingFluent in the English language (writing, speaking, and reading)Respectful and possess excellent communication skillsA team player with a friendly dispositionAble to work shifts, which include weekends and Public Holidays (Rotated)Desired Experience & QualificationDesktop hardware and software support (including Office Suite and Mail)Basic administration of Active Directory (user creation, AD policies)Basic administration of Office 365At least 5 years' experience in hands-on IT supportTroubleshooting experienceSolid knowledge of TCP/IP NetworkingProficient in Microsoft desktop operating systems and applications (Office365)Working knowledge of desktop imaging and deploymentProficient in PC hardware, software, and printer troubleshootingBasic knowledge of Active Directory, user creation, and policiesStrong organizational, time management, and communication skillsAbility to prioritize, multi-task, and easily adapt to changeAbility to take initiative and work independently as well as within a teamMust meet deadlines, accomplish tasks within the agreed-upon time structure, and adapt to a fast-paced, demanding environmentNote: Only candidates residing in Paarl or nearby should apply for this position.Package & RemunerationSalary R14,000 to R20,000 per month based on experience.Overtime as per BCEA requirements.Interested?If you meet the requirements mentioned in the ad, you may apply. If you do not follow the ad instructions, your application will not be considered.
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