Duties & ResponsibilitiesOnsite User SupportMicrosoft Windows & Office Application Support and InstallationWindows Server Management & AdministrationMicrosoft Office 365 2nd Line Support & AdministrationEscalation of issues to 2nd Line SupportDocumentation and Updating of Ticketing/Helpdesk SystemTrain end users on usage of computer hardware and softwareInstall, configure and support Windows and Mac workstationsMaintain current and accurate inventory of hardware, software and resourcesEnsure compliance with software licensing agreementsPerform long-term fault, configuration, performance and security management of Desktop systemsInstall, configure, and support end-user IT hardware and software within acceptable response timesIntroduce new IT capabilities by proposing viable solutions for improvementContinuous improvement - Reviews key processes to identify gaps between customer requirements and current outputs.Monitoring - Determines which systems, processes, or areas need to be monitored; identifies what information needs to be obtained.Desired Experience & QualificationTechnical SkillsCompTIA A+CompTIA Network +Microsoft Certified Systems Administrator (or working towards it)Previous experience with Microsoft Office 365Proficient with Microsoft Windows 8.1/Windows 10Windows Server Administration - Active Directory, Data Security, Group Policies etc.Installation and troubleshooting of ApplicationsProficient at Printer installation and configurationWireless & Network Infrastructure support and configurationPrevious experience in Firewalls and an understanding of switching, routing and VLANsSoft SkillsExcellent Client Facing, Written & Verbal CommunicationSelf-Management & Self-Motivated - a "Go Getter"Strong Documentation Skills and Information GatheringExcellent communication skills, both in front of the client and via telephoneCreative problem solving abilityProven ability to troubleshoot under pressure"Can Do" attitudeA distinct hunger to grow as an individualYou will be energetic, diligent, a problem solver and have good interpersonal skills, with fluency in English.MatricMCSE would be advantageousMinimum 3 years' experience with IT desktop support and Server support knowledgeThe successful candidate should be able to operate at a corporate level and translate business requirements into technical solutions
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