Job Number 24159901Job Category Information TechnologyLocation MI Regional Office Cape Town, Arthur's Road, Western Cape, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJob SummaryAs an IT Support Analyst, you will bring your general technical knowledge and skills to provide first-level support across multiple Marriott hotels and brands. From handling repairs and installations to maintaining property-based systems, you will log incidents, communicate with users, and ensure quick resolutions to minimize downtime.What You'll DoService Desk SupportProactively manage and resolve logged calls.Ensure all incidents are logged via telephone, email, or web portal.Collaborate with vendors to reduce system downtime.Assign priorities, escalate calls when necessary, and respond to SLA warnings.Provide frequent updates and monitor the call queue to ensure minimal disruptions.Desktop SupportImage desktops, install software, apply patches, and map drives to correct networks.Offer support to hotel staff, business centers, and 3rd party vendors.Assist with application issues via approved remote support tools.Who You AreExperience1-2 years of experience in a similar role.Prior experience in an IT Service Desk environment is desirable.Professional certifications in systems or related fields are a plus.Proven ability to support applications, hardware, operating systems, and telecommunications.Functions well in a multi-property/multi-client environment.Technical SkillsExperience with Microsoft Windows Servers, Active Directory, Windows 10/11, and virtualization technologies (VMWare).Knowledge of networking (WAN/LAN, VPN), internet security technologies, and VoIP telephony.Experience with Oracle Opera, Oracle Simphony, and Shiji InfraSys Point of Sale is desirable.Familiarity with Marriott's IT policies, standards, and digital solutions (Mobile Key, GXP, etc.).Personal AttributesStrong relationship-building skills and a team player.Analytical, with the ability to troubleshoot and offer solutions.Excellent written and verbal communication skills, particularly when explaining technical solutions to non-technical colleagues.Why Join UsBe part of a collaborative, global team at Marriott International, where innovation and customer service come together to create a seamless hotel experience.Gain exposure to cutting-edge technology and work across multiple properties and regions.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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