It Customer Support

IT Company who owns a SaaS Property Maintenance Software is looking for a Customer Support Agent to assist with financial transaction-related queries and resolve customer issues efficiently.Duties include:Handling customer support inquiries via tickets, phone calls, and remote sessions.Resolving software and transaction-related issues.Logging and documenting customer interactions in our system.Writing and improving knowledge base articles.Ensuring timely follow-up and resolution of customer issues.Skills Required:Technical proficiency and the ability to assist with software-related issues.Knowledge of financial transactions and reporting.Strong troubleshooting skills and the ability to handle various customer requests.Ability to log in remotely and guide customers through screen-sharing sessions.Experience with ticketing systems and call handling.Excellent phone manners and customer service orientation.Qualification:A qualification in IT is required.3 Years experience in IT Support.Job Type: Full-timeEducation:Diploma (Preferred)Experience:IT Customer Support: 3 years
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