It Customer Relationship Manager

IT Customer Relationship Manager page is loaded IT Customer Relationship Manager Apply locations Johannesburg time type Full time posted on Posted 2 Days Ago job requisition id R13107 Job DescriptionTo manage the relationship with current potential customers to balance return on investment Negotiates and executes service level agreementsManage the Service Level Management process and be accountable for running the client portfolio relationships of business units availing of Hogan Technology services·Management functions.Financial responsibility Software/hardware budgeting, negotiating, purchasing and acquisition·Project co-ordination.Matrix management.Resources management (software/hardware).Analyse trend reporting (Service Level Reports) and ensure deviations from "agreed" service levels are addressed and necessary feedback provided to clients.Ensure that regular Hogan Technology performance feedback to client takes place via Service Level Meetings.Play a prominent communication role in Problem and Change Management to avoid disruption of service to clients. Job Details Application Closing Date
14/06/24 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people's lives, in an authentic, profound and sustainable way.

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