Job Responsibilities – CoordinatorManage day to day staff schedulingActing as single point of contact for customer issues & escalations and delegate authority on specific subjects.Ensure all sites are visited and incidents/request solved within KPIManage response to computer related request and incidentsProvide installation and upgrade services of supported hardware and softwareSupport of key engineering applications at use within the businessJob Responsibilities –Technical SupportThe LTS will provide client specific IT support to the End Users, handle IT related problems in order of priority and within the optimum time scale, in accordance with procedures and project SLA's.This role will require an individual to solve customer support issues by visiting the customer's location and may involve supporting multiple facilities.The LTS interfaces with the Service Desk and other support teams to achieve the deliverables supporting the IT Services contract.
Candidates will be required to have basic PC support knowledge and experience with common support tools.Required competence, experience, and education:English and local fluency2-3 Years experience in an IT Support RolePC (Desktops/Laptops) – Hardware and Software TroubleshootingAbility to resolve Windows 7 and Windows 10 Operating System ErrorsBasic Network troubleshooting skills and knowledgeProficient in Microsoft Office latest SuitesUnderstanding of Symantec Endpoint Protection softwareITSM Tool Set (Ticket Management Software) preferredCorrectly track incidents and calls timely and accuratelyBasic Knowledge of Microsoft Active DirectoryMicrosoft Group Policy Objects experienceImplement virus detection and eradication proceduresDiagnose printer and other peripheral device failures and implement solutionsProvide installation and upgrade services of supported hardware and softwareHardware installation, movement and de-installationDiagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.
)Support of key engineering applications at use within the businessBasic support of tablets/smart devicesManaging the day-to-day activities of the team on the ground.
Delegating tasks to team members.Excellent oral and written communication skillsCustomer oriented (Service awareness)Excellent interpersonal skillsExperience with coaching members on achieving goalsTeam Player profile, able to organize and coordinate team membersAnalytical Thinking skillsProblem Solving skills/Resolve conflict/NavigatorAble to adapt in a fast-evolving technology environment and ability to learnAble to assume day to day responsibilities generating specific deliverablesAble to deliver service to Senior Executive peopleAbility and willingness to work outside of office hours as well as be available 'on call'.Proactive attitudeFlexibilityStability / Stress tolerance
