Job Responsibilities – Coordinator
• Manage day to day staff scheduling
• Act as single point of contact for customer issues & escalations and delegate authority on specific subjects.
• Ensure all sites are visited and incidents/requests are solved within KPI
• Manage response to computer related requests and incidents
• Provide installation and upgrade services of supported hardware and software
• Support key engineering applications in use within the business
Job Responsibilities – Technical Support
• Provide client-specific IT support to End Users, handling IT-related problems in order of priority and within the optimum time scale, in accordance with procedures and project SLA's.
• Solve customer support issues by visiting the customer's location and support multiple facilities.
• Interface with the Service Desk and other support teams to achieve deliverables supporting the IT Services contract. Basic PC support knowledge and experience with common support tools is required.
Required Competence, Experience, and Education:
• English and local fluency
• 2-3 years experience in an IT Support Role
• PC (Desktops/Laptops) – Hardware and Software Troubleshooting
• Ability to resolve Windows 7 and Windows 10 Operating System Errors
• Basic Network troubleshooting skills and knowledge
• Proficient in Microsoft Office latest Suites
• Understanding of Symantec Endpoint Protection software
• ITSM Tool Set (Ticket Management Software) preferred
• Correctly track incidents and calls timely and accurately
• Basic Knowledge of Microsoft Active Directory
• Microsoft Group Policy Objects experience
• Implement virus detection and eradication procedures
• Diagnose printer and other peripheral device failures and implement solutions
• Provide installation and upgrade services of supported hardware and software
• Hardware installation, movement, and de-installation
• Diagnose problems concerning personal hardware (PCs, laptops, printers, scanners, etc.)
• Support key engineering applications in use within the business
• Basic support of tablets/smart devices
• Manage the day-to-day activities of the team on the ground, delegating tasks to team members.
• Excellent oral and written communication skills
• Customer-oriented (Service awareness)
• Excellent interpersonal skills
• Experience with coaching members on achieving goals
• Team player profile, able to organize and coordinate team members
• Analytical thinking skills
• Problem-solving skills/Resolve conflict/Navigator
• Able to adapt in a fast-evolving technology environment and ability to learn
• Able to assume day-to-day responsibilities generating specific deliverables
• Able to deliver service to Senior Executive personnel
• Ability and willingness to work outside of office hours as well as be available 'on call'
• Proactive attitude
• Flexibility
• Stability / Stress tolerance
Job Types: Full-time, Permanent
Experience:
IT Coordinator: 3 years (Preferred)
IT Support: 3 years (Preferred)
Application Deadline: 2024/08/19
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