Red Ember Recruitment is looking for IT Application Manager to join a very dynamic company in SA.
As the Applications Manager you will have overall accountability for the delivery of IT services technical advancements and security.
Your focus will be on providing and maintaining a robust longterm information system architecture for our Shared Services applications.
While you won t have direct reports you will collaborate closely with thirdparty service providers to ensure efficient service delivery
This role reports directly to the Head of Shared Services
Application Management and Support
Implement and maintain shared service application solutions including Service Desk HR systems and Finance systems that facilitate the digitalisation of shared services processes and provide relevant timely reports to our internal teams and customers.
Manage vendor relationships with thirdparty service providers.
Oversee the design enablement and delivery of core shared services applications
Ensure seamless integration of interfaces between different systems.
Collaborate with relevant stakeholders on procurement innovation evolution change management and maintenance of Information Systems architecture.
Provide user administration support.
Perform system configuration and maintenance tasks.
Generate relevant reports.
Manage software licenses.
Information System Projects
Lead and contribute to strategic IS projects.
Govern the software development life cycle.
Governance and Security
Implement data governance principles.
Manage security compliance cybersecurity incident management and GITC audit compliance.
System Optimization and Training
Optimize application performance and ensure applications are used to their full capabilities.
Provide training and communication to endusers.
Understand hosting environments for applications.
Customer Excellence
Work closely with stakeholders to set clear expectations.
Strive to exceed agreedupon service standards.
RequirementsBachelor s degree in Computer Science Information Technology or related field.
(Essential)
Proven experience in application management preferably within a shared services environment.
ITIL Certification (Essential)
Familiarity with agile project management methodologies.
Excellent communication and stakeholder management skills
Establish ITIL systems and processes to support our shared services model. Design and implement policies principles procedures governance and risk management frameworks for efficient IT operations. ZR1747JOB BenefitsMedical Aid pension fund Life cover Prov fund
Bachelor s degree in Computer Science, Information Technology, or related field.
(Essential) Proven experience in application management, preferably within a shared services environment.
ITIL Certification (Essential)
