Job title : IT AdministratorJob Location : Western Cape, Cape TownDeadline : February 08, 2025Quick Recommended Links Jobs by Location Job by industries QUALIFICATIONS NEEDED: Degree in computer technology or industry qualifications with minimum 2 years' experience. NECESSARY EXPERIENCE & INDUSTRY KNOWLEDGE: At least 2 years of experience in IT administration, support, or a related role. Familiarity with IT systems management, incident and change management processes (e.g., ITIL framework). Experience with SAP or similar enterprise resource planning (ERP) systems is an advantage. Basic understanding of backup processes, monitoring tools, and SLA management. KEY DUTIES & RESPONSIBILITIES OF THE ROLE: IT Administration Assistance: Assist in the preparation, submission, and tracking of user forms, access control, Biometrics for user, IT equipment and infrastructure investments. Collaborate with relevant departments to ensure accurate information is provided and timelines are met. SAP Payment Load: Support the team with SAP payment load processes, ensuring accurate and timely input of financial data. Monitor and address any discrepancies in SAP payment loads. Quality System Documentation: Review, update, and maintain IT-related quality system documentation (e.g., procedures, work instructions, and policies). Ensure documentation aligns with internal standards and regulatory compliance. Collaborate with stakeholders to ensure that system processes meet quality standards. IT Project Coordination: Assist in coordinating IT projects, ensuring timely and effective execution. Work with cross-functional teams to define project scope, milestones, and deliverables. Track project progress and assist in troubleshooting project issues. Incident Management: Participate in the incident management process, logging, tracking, and resolving IT-related incidents in a timely manner. Collaborate with other IT teams to investigate, diagnose, and address issues promptly. Change Management: Assist in managing IT change requests and changes to infrastructure and systems. Ensure changes are documented and comply with the company's change management procedures. Backup Compliance Monitoring: Monitor and verify the backup compliance of systems, ensuring that backup processes are followed, and that critical data is regularly backed up. Troubleshoot backup failures and escalate issues to the appropriate teams. SLA Monitoring and Reporting: Monitor IT service performance to ensure SLAs are met. Generate reports on SLA compliance and identify areas for improvement in service delivery. Application Deadline: 06 January 2025 ICT jobs