To ensure that the production/ service delivery meets set objectives as per the Service Level Agreements (SLA's), customise, and to maintain and support Enterprise Systems Management tool in order to ensure availability, scalability and sustainability, in line with Nedbank business strategy.Job ResponsibilitiesKeep abreast of legislation and other industry changes that impacts on roleUnderstand and embrace the Nedbank vision and valuesEnsure that own contribution and participation contributes to the achievement of team goalsContribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSIStay abreast of developments in field of expertise, ensuring personal and professional growthUnderstand and embrace the Nedbank vision and values, leading by exampleEnsure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with teamBuild internal relationships by engaging with team members and provide timeous and effective feedback on any operational issuesEnsure client needs are addressedAssist clients by providing consistent second level support and troubleshootingEnsure smooth work flowIdentify opportunities to improve or enhance processes, adding value to NedbankIdentify remedial and/or enhancement actions by providing and analysing MIS informationMonitor the trends of system activity and work with colleagues to agree policies and procedures, for future system enhancementsEnsure compliance to standardsGuide and perform daily operational work requirements within existing policies, processes and proceduresEnsure the stability of ESM technologies within existing processes, procedures and policiesEnsure problems are solved effectivelyEnsure recurring incidents are managed appropriately to resolution. Ensure that all standards are observed and procedures are documented and carried out in a timely mannerPropose and implement consequent improvements by monitoring and reviewing performance, throughput, availability, and exceptional incidentsResearch and understand product roadmapsProvide input to enhancement by participating in the planning and implementation of upgrades and fixesEnsure work is completed to planEnsure that all standards are observed and procedures are carried out timeously, so that all systems functionality and data is accurateDeliver agreed expense budget by ensuring that overtime spend is kept within budget, tracking monthly attendance and leave schedules, and managing all claims and telephony expensesPeople SpecificationEssential Qualifications - NQF LevelMatric / Grade 12 / National Senior CertificatePreferred QualificationIT Diploma or Degree; Product certificationEssential CertificationsCertification applicable to relevant technologyMinimum Experience Level3-5 years IT industry with 2-3 of these years in systems managementTechnical / Professional KnowledgeAdministrative procedures and systemsData analysisMicrosoft OfficeRelevant regulatory knowledgeBusiness writing skillsRole relevant related technologiesMultiple operating systemComputer LiteracyPerformance monitoring and tuningCustomer FocusInitiating ActionWork StandardsManaging Work
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