Istaff Recruitment | Customer Service

Minimum RequirementsGrade 12Previous experience in customer service (minimum of 4 yrs+)Experience with SAPExperience from Food and Beverage industryReside near Paarl Duties and Responsibilities:Execution of excellent customer service to a defined customer base.Responsible for immediate order entry and continual updating of customer data base on the system.Timely processing of samples according to predetermined lead and delivery times.Prompt and timely quotation preparation using SAP (considering pre-determined pricing, minimum order quantities, packaging costs, etc.).Checking of terms of payment and delivery conditions.Implementation and continuous monitoring of (and compliance with) contracts, prices, order quantities, batch sizes, delivery packaging and payment terms.Monitoring and addressing of customer complaints, issuing of credit notes, etc.Assisting the Sales team with pricing and conditions of delivery.Assisting the Application Lab, Sample Lab and Sales with the organizing and preparation for customer visits.Good interaction with the Warehouse as far as communication and dispatch of orders go. Start date for position: 1 Jan 2024 When applying, ensure your CV is in WORD of PDF format, and not scanned. Our software will not be able to match you to positions if it is scanned. Scanned cvs will not be considered. Please accept your application as unsuccessful if you had no feedback within 7 days of applying. We will keep your CV on our database and match to other suitable positions. PLEASE NOTE: