PURPOSE OF ROLE To provide 1st Level Support for ERP/Business systems (Technical and Functional), including support and maintenance for Lesedi ERP Systems. The role involves managing the full lifecycle of ERP applications and related systems across all sites.
KEY PERFORMANCE AREAS ERP Application support (full lifecycle) for all relevant modules used by the businessManagement of Middle Tier system and Buildplace for ERP2nd and 3rd level support escalation and communication to resolutionLicensing management for applications and databasesAPI Integration and Mobility solutionsTraining and documentation managementContract Management and ReportingScripting and user account managementBuilding and maintaining local knowledgebaseQUALIFICATION Relevant Degree or 3-year IT DiplomaITIL certificationIntermediate Excel skillsERP experience or certifications (Advantage)Business Analysis Certification (Advantage)Project Management Certification (Advantage)Primavera/Project software support experience (Advantage)EXPERIENCE Minimum 1 year of working experienceERP Service Desk SupportMaintaining print and email services via ERP/Business applicationsRole profile and license managementDatabase supportMultisite supportTraining and induction of staffERP support and order processingERP module implementationCOMPETENCIES Knowledge: In-depth understanding of ERP systems (IFS ERP knowledge is an advantage)Familiarity with business process documentation and improvementUnderstanding of big data concepts and the 6 V's (volume, variety, velocity, value, veracity, and variability)Knowledge of Business Intelligence (BI) tools and data protection practicesAwareness of IT Asset Management principlesSkills: Strong problem-solving and analytical skillsExcellent communication and stakeholder management abilitiesProficiency in maintaining and updating business process documentsAbility to assist in policy and procedure developmentCapability to manage and analyze structured, unstructured, and semi-structured dataSkill in setting up efficient data-driven KPIs and smart reportingProficiency in providing ERP support and working with support partners/OEMBehaviours: Proactive approach to research ERP innovations and enhance business processingCommitment to maintaining relevant training for ERP and Business system applicationsWillingness to assist in various IT-related tasks as required by SISC/ISC/IT ManagerCollaborative attitude for participating in QC groups/forums for Business system innovationDedication to protecting sensitive information and maintaining data qualityFlexibility to provide support and escalations when requiredShould you not hear from us within 21 days of the closing of the advert, kindly regard your application to have been unsuccessful.
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