MAIN OBJECTIVE OF THE ROLE
The primary responsibility of the Service Technician will be to use his skills and experience to service existing pops, aircons, and refrigerators.You will ensure that pops, aircons, and refrigerators are maintained to specification or requirements. You will take responsibility to identifyand repair damages within the stipulated minimum time as per SLA. You will ensure that all repairs are done to the standard as specified inSLA. Your scope will not be diesel, generator, aircon & refrigeration related only but you will be expected to report any civil relatedmaintenance work to be done.
KEY COMPETENCIES
Problem solving skill
Inter-personal skills
Decision making skills
Time management skills
People management skills
Communication skills
Assertiveness
Ability to work in high pace rapidly changing environment
Ability to handle pressure
Multi-tasking
Excellent coordination skills
Servicing Clients
Key Performance Areas
Have experience in servicing node rooms inside and out for Vumatel and DFA which includes grass, floors.
Servicing Aircons and Generators.
Demonstrate a high level of experience powering up generators and ability to refill diesel for multiple sites.
Have the ability to dispatch to Vumatel and DFA sites upon request.
Have a high level of experience of Splice Diagrams and have the ability to read and splice accordingly.
Have experience in Fibre testing procedure and be able to use Power Meter, Light Source, and OTDR (IOLM) (Bi-directional) testing and be able to analyse results on site.
Administration
Have the ability to compile reports and report on progress daily.
Ability to compile schedules and monitor progress on tickets.
Have experience in reporting on online platforms as work is being done daily.
Detail and accuracy in comments on ticket activity, once fault is established, resolved and/or routed back to the office.
QUALIFICATION, EXPERIENCE
Grade 12 or equivalent qualification.
Minimum 1+ years' experience of fibre and dealing with pops.
Aircon & refrigeration Certification.
MS Office, Excel skills, Word, Email, and internet.
Code 14 Driver's License (2 years).
Generator knowledge and experience.
PDP & Dangerous Goods Certification (Advantageous).
Construction experience (Advantageous).
Must be able to service and regas aircons.
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