Internal Sales / Office Manager - Maitland

REQUIREMENTSMatric, relevant qualifications highly advantageousAbility to manage a small office working independently as often the other staff are out on the roadMust have good working track recordProficient in Word and ExcelExcellent communication skills in both Afikaans and EnglishAccuracy and deadline orientatedSelf-managed to ensure all work is updateAbility to take on any ad hoc tasks that are requiredWell-presented and well-spoken for customer interactionsDUTIESServe as the first point of contact for clients both in-person and on the phone.Develop strong relationships with clients to ensure repeat business.Follow up on client satisfaction after orders have been delivered.Maintain a professional demeanour at all times, representing the company brand.Manage office tasks such as filing, organizing, and updating records.Handle incoming and outgoing correspondence (emails, phone calls, etc.).Manage enquiries assisting clients with their ordersTaking of client orders both in person, via phone, and email.Enter orders into the system and ensure accurate data entry.Coordinate with production teams to ensure orders are processed efficiently and meet client deadlines.Coordinate delivery schedules with clients.Ensure all necessary paperwork and invoicing are completed for orders being delivered.Manage the process of tracking orders and ensuring timely deliveries.Provide product information, respond to queries, and handle complaints efficiently and professionally.Support sales team in preparing quotations, processing payments, and finalizing orders.Maintain office supplies and ensure the workplace is well-organized.Salary : R20k negotiable dependent on experienceJoin us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
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