Customer Problems Coordination & Resolution EffectivenessProvide significant support to the sales team when there are significant technical issues to ensure issues are successfully resolved within guidelines and standards.Respond to complex complaints and assisting customer with online related queries.Ensure all customer support processes and procedures relating to the online system are in place.Anticipate customer needs and proactively flag problems before they surface and assist team by escalating, reproducing customer issues until a solution is reached.Work directly with customers to troubleshoot, diagnose, and resolve technical issues.Gather and analyse data in order to understand problems and address them proactively.Online Sales Volumes/Customers OnboardedHelp customers get set up through onboarding.Provide customers with support on how to navigate a variety of tools & features on online system.Drive sales and ensure an exceptional customer experience online to retain existing customers.Assist customers with technical troubleshooting, and billing.Engage with customers to reemphasize the value of the online system.Internal Sales Order Processing AdministrationTaking and entering all orders onto the Kerston Foods order systemInforming timeously all customers of "out of stock" productsProcessing sale orders and ensure that the orders captured are accurate with the correct details, such as prices, discounts and product detailsProcessing all online sales orders.Ensure all daily online priority and early cut-off orders are processed.Ensure all online orders are assigned to the appropriate account in the system.Customer LiaisonManaging customer feedback into continuous performance improvement processes.Ensure that the customer experience is always seamless and that this seamless experience flow through all transitions with customersAchieve sales targets through expert consultation.Following up with Customers, throughout the sales processes, to ensure satisfaction and updating on progress.Frequently engage with the customers in the development and release of promotion and new features on the online system.REQUIREMENTS & QUALIFICATIONSMinimum Grade 12certificate level or short training, sales and marketing studies would be an advantage.1-2 years' experience in salesProven work experience as a sales representativeFMCG background in similar role would be an advantage