As an Internal Sales Advisor, you act as the primary contact for a wide variety of aspects of the sales process, in order to contribute to the realization of the sales objectives of the team. Your expertise in the small earth moving (SEM) equipment business makes you the perfect go to person for our customers.
Your role and responsibilitiesBe the primary contact for the customer for all current affairs: offers, back orders, questions with regard to invoice, complaints, logistical aspects, outstanding items.
Observing customer challenges and being solution driven.
Ask the customer oriented additional questions if there are any uncertainties.
Acquire a good knowledge of the activities and business needs of the customers via oriented telephonic questions and personal contact during customer visits to TVH.
If necessary make occasional visits to the customers, whether or not accompanied by the representative.
Proactively contact customers with regard to marketing actions, promotions, new products.
Initiate promotional actions in collaboration with the Marketing department. Suggest new sales strategies and undertake suitable actions.
Collaborate and communicate constructively with all departments within TVH and stimulate colleagues from other departments to work together on a high customer satisfaction according to the principles of Customer Delight.
Take internal training and continuously remain up-to-date of the evolution and developments in the field of the product range and the sales system.
How to succeedGood technical knowledge of SEM equipment and/or parts.
Customer-oriented thinking and acting.
Solution-oriented thinking and perstistency.
Good organizational skills and the ability to set priorities.
Be flexible and be able to work in an independent way.
What's in it for youLots of support and an encouraging team of co-workers.
A people-centric culture where your fitness and mental well-being matter.
Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.
People are at our heart
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
About TVH
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
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Father of 6 / Problem solver / Camping lover
I love swimming, camping and being a father to six kids. People will probably describe me as a good listener, reliable friend and a thoughtful problem solver.
These characteristics also help me in my job. I am always open to listen to the customers' needs and am eager to take away their troubles and find solutions. I love the diversity that comes with it.
Rugby fanatic / Volunteer / Everybody's friend
Rugby plays a big part in my life. I am involved in the organisation of rugby in the East Midlands. And I got accepted as a volunteer for the Commonwealth Games.
I love to please customers. As a key account manager I look after some of our biggest customers. Together with the great people I get to work with of course.
I get along with people from all walks of life. Being friendly, outgoing and using a sense of humour works miracles.
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