As an Internal Sales Advisor, you act as the primary contact for a wide variety of aspects of the sales process, in order to contribute to the realization of the sales objectives of the team. Your expertise in the small earth moving (SEM) equipment business makes you the perfect go-to person for our customers.
Your role and responsibilitiesBe the primary contact for the customer for all current affairs: offers, back orders, questions with regard to invoice, complaints, logistical aspects, outstanding items.Observe customer challenges and be solution-driven.Ask the customer-oriented additional questions if there are any uncertainties.Acquire a good knowledge of the activities and business needs of the customers via oriented telephonic questions and personal contact during customer visits to TVH.If necessary, make occasional visits to the customers, whether or not accompanied by the representative.Proactively contact customers with regard to marketing actions, promotions, new products.Initiate promotional actions in collaboration with the Marketing department. Suggest new sales strategies and undertake suitable actions.Collaborate and communicate constructively with all departments within TVH and stimulate colleagues from other departments to work together on a high customer satisfaction according to the principles of Customer Delight.Take internal training and continuously remain up-to-date of the evolution and developments in the field of the product range and the sales system.How to succeedGood technical knowledge of SEM equipment and/or parts.Customer-oriented thinking and acting.Solution-oriented thinking and persistence.Good organizational skills and the ability to set priorities.Be flexible and able to work independently.What's in it for youLots of support and an encouraging team of co-workers.A people-centric culture where your fitness and mental well-being matter.Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.People are at our heartTVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness, and open communication. Our people are down-to-earth, easy to work with, and engage with. We welcome differences and celebrate new ideas.
About TVHTVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
To strengthen our team in Waregem in Belgium, we are looking for an Internal Sales Advisor for Romania. Your role and responsibilities include advising and supporting our customers in Romania.
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