Internal Sales Administrator

To provide a superior, friendly, and informative customer experience conducive to our ethos, accurately processing customer orders and queries, supporting colleagues, and providing interdepartmental assistance as may be required.
Areas of responsibility include: 1.
       Customer Care and Administration: •          Taking and accurately processing customer orders onto the system.
•          Back-order list checked and updated daily.
•          Provide regular feedback to customer and sales representative on order progress/stock delays.
•          Build strong customer relationships with internal and external customers.
Assist with regular calls to customers to maintain contact and promote products and sales.
•          Resolve all customer queries timorously, efficiently, professionally and channel/escalate to correct person as required.
•          Assist with customer repair queries as and when required.
  2.
       Stock   •          Assist with stock management as and when required.
•          Alert management to potential stock out situations.
•          Assist with ordering/transferring stock and booking stock into the system (Branches)   3.
       Administration •          Assist sales representatives with pricing, quotations, and stock queries.
Sales manager/sales representative must approve all special price requests.
•          Assist with new dealer applications.
Always check with sales representative/sales manager before submitting.
•          Assist other departments as may be required and confirm task completion.
  4.
       Housekeeping   •                 Ensure office area is according to  health and safety policy and procedures.
•                 Responsible for ensuring world-class housekeeping standards.
Everything in its place and always clean.
Requirements •                Matric •                 Min 2 years sales experience will be an added advantage •                 Soft Skills required: •                 Interpersonal Skills •                 Negotiation Skills •                 Planning and Organizing •                 Able to work under pressure