Core Knowledge & Skills: MATRIC + 5 YEARS SHIPPING EXPERIENCERELEVANT SHIPPING COURSESHIGH LEVEL WORK ACCURACYFULLY COMPUTER LITERATE – MS OFFICE, EXCEL, WORD, OUTLOOK AND POWERPOINTEXCELLENT INTERPERSONAL SKILLS (WRITTEN AND VERBAL COMMUNICATION SKILLS)EXCELLENT CUSTOMER SERVICE RELATIONSHIP SKILLSKNOWLEDGE OF CLIENTS AND MARKETSKNOWLEDGE OF RESTIRCTIONS ATG VARIOUS PORTS AND COMMODITIES DUTIES: Bookings for all trades – Dry and ReeferFirming up of bookings prior to firm stacksRechecking rates on bookings prior to stacks firmingVerifying of DG and non DG listsApplication for acceptance of hazardous cargo/special equipment and stowage requests.
Update LMS addon to obtain DG certificates.Amending routing or connecting vessels as per Trade instructionSend email to respective POD for all freight collect shipmentsDaily updating of EDI, which is downloaded into Dinamix – importing of vessel files 3 times a dayClearing of errors on Dinamix after EDI processedRequesting for space from Branches when allocation has been reached.Assisting customers with e-Commerce support ie.
Customer creation/ Registration and log in/booking captureApproving e-Commerce CustomersCustomer Code creation on LMS and DinamixRequesting KYC documentation from clients and Customer integration updates in LMSDaily telesales – minimum of 10 calls per day and reported daily.
Canvassing for both import/export bound cargoesUpdating of export client stats for all tradesCustomer record update (All trades).Monthly allocation report for all tradesCompile weekly sales meeting minutes.Prepare e-commerce report and submit to WARO every Friday.Capture stats in Dinamix for both imports and exports.
Follow ups with Branches to ensure import and export manifests are completed for month end reportingSubmitting surveys for new tradesNegotiate and quote freight rates upon approval and send to clientsRequesting rates and free time from MDApplication for detention and demurrage requestsAssisting internal and external customers with queries.
Assist both import and export clients with queries and transshipment details on both import/export legsExport RFA's and Free time for all shipments to be done and approved prior vessel ETDAdvise clients of all new increases of rates/BAF/surcharges, etc.Managing mail queue.
General typing and filingAttend annual Marketing ConferenceAssist with cocktail function if in DurbanGive clear handover info to Customer Service / customer profile updateSupports the Sales Executives he/she is working with and handles incl.
commercial follow up activities such as customer request and issue handling.Production of Sales materials to be used by Sales ExecutivesCompiles local tenders (Requesting of freight rates from Trade management to arrange and provide bidding confirmation to customers)Follow-up with key customers on performance rates quarterly and monthly spot rates / monitor rates about to expire and lead the renewal processPerform market identification and feed Sales Exec and Inside Sales with new prospectsProvide up-to-date market situation & weekly summary report of each trades to PIL managementTrack the VAS performance and push for moreFollowing payment settlement from customer