MAIN OBJECTIVE Installations Team Leaders are accountable and responsible for all the installation teams' daily activities. This includes time management, assignments, quality assurance, effectiveness, ensuring all teams comply with the Britelink installation standards, daily reporting, and reporting on escalations of non-compliance by the installation technicians.
KEY COMPETENCIES Problem solving skillsInterpersonal skillsDecision making skillsTime management skillsTeam management skillsPeople management skillsCommunication skillsAssertivenessAbility to work in a high-paced, rapidly changing environmentAbility to handle pressureMulti-taskingKEY PERFORMANCE INDICATORS All installations are compliant with installation specifications and standards as per BL Installation standards documentSigned customer installation job cardNo damage to customer premises/propertyTimely attending to daily schedule by customer and locationJob cards are submitted after every installationJob cards are accurateAll stock used is accurately accounted forFile is updated daily, and weekly report submittedLiaise with clients regarding installation details (aesthetics, route, positioning of ONT)Liaise with stock warehouse regarding stock requirements/returns & transfersLiaise with coordinator regarding scheduled time, address, etc.Liaise with planning team regarding pre-planned routes for the installationLiaise with maintenance regarding required maintenance on an installationCommunicate health & safety incidents and accidentsAssistant is effectively supervised and utilizedQUALIFICATION AND EXPERIENCE Grade 12 or equivalent qualificationCertificate or diploma in business administration will be advantageousAt least 3 years in a call center or customer relations environmentMS Office, Excel skills, Word, Email, and internet
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