Role SummaryCarries out all stores and despatch functions, which include expediting sales orders, picking stock, despatching sales orders and receiving supplies.Key Performance AreasInternal SalesLiaising with customers - identifying most appropriate product needs and recommending the best possible product in DNW that suits these needs.Capturing sales orders, ensuring that the recorded delivery date is based on production or stock lead times.Check product availability.Calculates prices and prepares quotations (SAP) and communicates with customers.Obtains agreement to purchase.Calculates possible delivery lead time for made up items (slings).Perform any ad hoc duties when requested.Arranges for clients to make payment (COUNTER SALES).Picks items sold and arranges for these to be loaded onto client's vehicle or despatched to client (COUNTER SALES).Reports competitor activities in order to establish competitor and strategy policies; attends to customers in a professional manner when they call at the counter or phone.Reports customer complaints to Senior Internal Sales person.Keeps up to date with product technical info by studying supplier catalogues.Expediting sales orders and advises customers in writing of changes in delivery dates.Promotion of sales of items in Retail Outlet and ensuring that merchandising and display of product is neat and eye-catching.Replenishment of retail stock in Retail Outlet.Prepare and follow-up on quotes recorded on the tracker system/check stock availability with SAP system/follow up on outstanding orders. Reports lost quotes to Branch Manager.Report major stock movements to buyer or appropriate personnel in order to replenish stocks.Create sales growth by contacting dormant customers/lost customers and communicate results with Branch Manager.Stores DutiesMaintains stock availability and reports major stock movements by advising Admin Clerk of items that need replenishment.Assists with perpetual or periodic stock takes.Receives stock from suppliers ensuring that the receiving inspection has been done, items are correct as ordered and stock is in the respective storage location.Ensure that stock of lifting equipment has the required certification.Enters all receipts into SAP.Issues stock to production as required.Investigates stock variances.Despatch DutiesChecks outstanding order schedules and advises the Internal Sales Clerks of any changes to expected delivery dates.Checks outstanding order schedules and picks stock for order delivery and accumulates stock in holding area.Liaises with Workshop Superintendent for driver to schedule local deliveries and Admin Clerk for external deliveries.Generates delivery note at time of despatch for collection by customer, ensuring that all relevant receipt details are captured on the delivery note.Files all despatch documentation such as PODs, waybills, picking slips, delivery notes, etc.Ensures that relevant test certificates are supplied with each order.Performs any ad hoc duties when requested.Other ResponsibilitiesIn the absence of the Workshop Assistant, carries out cutting, coiling, sling manufacturing and any Workshop duties to service customers.Carries out ad hoc safety inspections allocated by the Depot Manager.As and when required, will perform Forklift Driving and deliveries.LegislationCompetition LawScaw Business Integrity PolicyOSH Act requirements and Scaw Safety PoliciesSeniority LevelEntry levelEmployment TypeInternshipJob FunctionManagement and ManufacturingIndustriesStaffing and Recruiting
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