The role of the Internal Account Manager – Evar is to ensure that the sales process is managed from the initial enquiry through to delivery. You are responsible for ensuring that all quotes are done timeously, orders processed, all queries dealt with and resolved with feedback to the partner. You will be required to manage the team pipeline daily with regular updates given to stakeholders.
Internal Account Managers are responsible for communication specials, launches and events to the partners base and ensuring exposure of all our brands to the right partners.
The Internal Account Manager – Evar will manage Rectron's strategic partner base, the job requires that you form a strong partnership with an External Account Manager to drive key strategies and meet Rectron's overachieving targets
Outputs and Responsibilities:
Customer Base Managing the assigned customer base, building strong relationships and driving key product linesAssisting with ALL customer enquiries when neededContact details to be updated on Customer Base and on ERP systemManaging the credit limit available and cover where needed.Ensure that accounts are current and queries resolvedSigning up new customers that meet the criteriaDaily pipeline managementSales and Pipeline Management Accurately process purchase orders on Rectron's ERP system. Read customer requests carefully, ensuring that quotes are done quickly and accuratelyEnsure month on month growth in partner base across all brandsKeep client updated on order statusEnsure that components processed are correct and compatibleEnsure that the team pipeline is accurately up to date and maintain pipeline coverage in order to achieve monthly sales targetsWork with the Rectron Product Management team to identify opportunities for growth across all Rectron brandsQuery Management Should there be any queries on orders by partners, ensure that queries are raised with the correct department as quickly as possible and then providing all stakeholders with the necessary feedbackKnowledge Maintain a good level of knowledge across all Rectron product and solution offeringsOnline training must be up to date and completed when requiredAttending scheduled internal and external training sessions when needed (after 17:00 or weekends if needed)Share knowledge within the team using internal toolsCommunications Communicate in a clear and professional manner both internally and externallyEnsure that all quotes are responded to within the Rectron SLA time frameProactively communicate status updates to resellers, especially in times where there might be a delay in operationsClear communications with internal stakeholders (Product Managers, Warehouse, Admin etc.)Proactively keep your Sales Manager up to date with regards to your pipelineNegotiating Preparation and planning skillsKnowledge of the subject matter being negotiatedAbility to think clearly and rapidly under pressure and uncertaintyAbility to persuade othersSkills and Competencies (general job knowledge and skill sets) Planning and organisingSituation analysisEffective communication skills – telephone etiquetteAbility to work under pressureTime managementProfessional and positive acumenProactive and motivatedExpectation management Education/Qualification, Skills and Experience
Education/Qualification Minimum: Matric or higher education preferably Sales/IT qualificationExperience (experience required for the job) At least 2 years' experience in an IT sales environmentProficiency in using Microsoft suite applicationsRelevant brand knowledge and excellent communication engagementBusiness acumen refers to a high level of alertness to the business landscapeStrong customer relationshipsSelf-motivated and driven to go beyond the sales targets given
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