JOB PROFILE JOB TITLE: Intern: ICT Service Desk
DURATION: Twelve (12) Months Fixed Term Contract
REPORTING TO: Manager: ICT Support Service
JOB GRADE: Internship Stipend
CTC: R6000.00
NO.
OF INCUMBENTS: 1
MAIN PURPOSE OF THE JOB: The purpose of the internship programme is to provide appropriate and relevant work experience which is in line with the intern's qualification.
KEY PERFORMANCE AREAS: Define incident and service request classification schemesRecord, classify and prioritise requests and incidentsVerify, approve and fulfil service requestsInvestigate, diagnose and allocate incidentsResolve and recover from incidentsClose service requests and incidentsTrack status and produce reportsREQUIRED MINIMUM QUALIFICATION: Matric and a three year tertiary qualification in Information Technology or Computer Science or Information Systems (NQF Level 6).
A Degree in IT would be added as an advantage.REQUIRED MINIMUM WORK EXPERIENCE: Not Applicable – Work experience exposure programmeCRITICAL COMPETENCIES: CommunicationBusiness AcumenPlanning & OrganisingPolicy AdherenceBasic Computer SkillsOffice ManagementNOTE: It is the organization's intention to promote equity and representivity in terms of race, gender and people living with disability as per the set numerical targets contained in the organizational Employment Equity Plan (EE Plan).
Previously Disadvantaged Individuals are encouraged to APPLY.
The appointment of candidates is subject to the verification of all their credentials (employment history, educational, financial, criminal and any other checks as may be necessary).
Please note that only shortlisted candidates will be contacted, and if you have not heard from us within three months of submitting your application, please consider it unsuccessful.
Foreign qualifications must be accompanied by an evaluation report issued by SAQA.
It is the applicant's responsibility to have all foreign qualifications evaluated by SAQA and to provide proof of such evaluation report (only when shortlisted).
Applicants should note that any false information contained in their cv and related documents could result in disqualification and/or summary dismissal.
Please note that by applying for this position, you give SEDA permission to process your personal information in compliance with POPI ACT.
To apply, please send your CV to ******.
Please state the position you are applying for in the subject line.
Closing Date: 19 March 2024
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