Kickstart your IT career as a Desktop Engineer Intern, where you'll gain hands-on experience in troubleshooting, system support, and maintaining cutting-edge technology.
Work alongside seasoned professionals, learning to resolve technical issues and provide top-notch desktop support.
If you're passionate about tech and eager to grow your skills, this is the perfect opportunity to jumpstart your journey in IT!
What you'll do: Remote and onsite user support to users across 4 customers on the precinctGeneral support of end-user computing for hardware, networking, printing, application, OS, and boardrooms equipmentSet up and preparation of hardware for distribution to usersAchieve expected SLA and quality requirements and KPIs to support client contract objectivesExcellent verbal communication to deliver remote or telephonic supportEffective time and call management to support contractual objectivesEffective use of Call Management System and tools to effectively measure delivery of servicesEnsure effective resolution of calls within agreed timelines at expected service qualityTimeous escalation to ensure resolution within the agreed timelineFrequent and appropriate communication with users wrt the resolution progress of incidents and requestsYour expertise: IT Experience in remote End User SupportMicrosoft environmentExperience in Network Support Customer support soft skillsStrong problem solvingTime managementQualifications required: National Senior CertificateA+ /or N+Qualifications preferred: MCSEHardware Certifications are advantageousITIL FoundationOther information applicable to the opportunity: Contract Position (1 year)Location: Cape Town - Onsite Work environment: Working within a team onsite at the clientPhysical Demands: Assist with moving of IT equipment, walking between sitesWhy work for us? If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on.
Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.
At our core, we're challengers, disruptors, and innovators.
We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process.
Our clients are at the heart of everything we do.
Their satisfaction fuels our fire and propels us forward.
We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.