Intermediate Salesforce and System Administrator Date Posted: 08/20/2024Req ID: 39382Faculty/Division: School of ManagementDepartment: Joseph L. Rotman School of ManagementCampus: St. George (Downtown Toronto)Position Number: 00051680Description:About us:The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada's commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise – Here's where it changes – to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.Your opportunity:Information Technology Services is responsible for all computing hardware, operations, network infrastructure, and systems to support and enhance the School's core mission. Rotman students, faculty, and staff use up-to-date technologies to directly enhance learning, teaching, and research. IT Services is divided into four functional groups: Customer Support Group, Network Infrastructure, Systems Development, and Multimedia. All groups work together to deliver efficient, adaptable, and reliable IT services.As the Intermediate Salesforce and Systems Administrator, you will play a critical role in the ongoing support and enhancement of our Salesforce CRM. Drawing upon your robust technical knowledge, significant experience with the Salesforce platform and Marketing Cloud, along with the ability to translate business requirements which drive process changes and workflow changes within the environment, you will collaborate with stakeholders to help drive our strategic initiatives forward.Your responsibilities will include:Analyzing, recommending, and designing highly complex software architecture to support current and future applicationsReconciling business requirements with information architecture needs for highly complex system integrationChecking that security authorization meets University guidelines and project requirementsCreating user documentation and training plans for new processes, workflows and enhancements deployed within the CRM or Marketing Cloud platformsAnalyzing programming solutions to ensure compliance with best practices and industry standardsLeading and planning IT projects, including technical application implementation plansTroubleshooting and resolving technical issuesEssential Qualifications:Bachelor's Degree in Computer Science or Engineering; or acceptable combination of equivalent experience.Minimum five (5) years recent and related experience, including three (3) years as a Salesforce AdministratorMinimum two (2) years experience as a Marketing Cloud AdministratorDemonstrated experience with IT project implementation, including developing project schedulesDemonstrated experience designing, testing, and modifying processes and workflows within the Salesforce CRM and Marketing Cloud, and ensuring they adhere to industry standards, and are testableExperience developing, optimizing, and supporting database servers, including but not limited to, MS SQL, MySQLExperience coding highly complex queries for MS SQLExperience developing technical application implementation plansExperience maintaining and troubleshooting database and web serversExtensive experience as a Network and Systems Administrator, managing and troubleshooting complex network architectures along with physical and Virtual server using VMwareExcellent communication skills (both oral and written), including strong presentation and graphical communication skillsProven ability to work well with a wide range of stakeholdersProven ability to create, communicate, and implement technical visionsProven ability to find solutions to difficult and complex problems and to manage multiple projects and assignments simultaneouslyDemonstrated initiative and the ability to work effectively with minimal supervisionAbility and inclination to keep technical skills up-to-date and relevantAbility to maintain the integrity and confidentiality of personal dataHighly proficient with managing and creating user access roles within the Salesforce CRM and Marketing Cloud environmentsAssets (Nonessential):Understanding of AURA and APEX programming languagesUnderstanding of LWC and how they are used and deployed within a Salesforce environmentTo be successful in this role you will be:AccountableResourcefulTeam playerClosing Date: 09/03/2024, 11:59PM ETEmployee Group: USWAppointment Type: Budget - ContinuingSchedule: Full-TimePay Scale Group & Hiring Zone: USW Pay Band 16 -- $101,539, with an annual step progression to a maximum of $129,851. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.Job Category: Information Technology (IT)Recruiter: Jen SalernoLived Experience Statement:Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Diversity Statement:The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.Accessibility Statement:The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact ******.
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