About the job Intermediate Business AnalystPurpose:Analyse, document and update business requirements for product processes, procedures and systems.Duties and responsibilities:Prevent wastage and identify process improvements to contain and reduce costs.Improve efficiencies by reviewing assigned business processes to identify and address operational, financial and technological risks.Participate in review and testing throughout the project life cycle.Conduct quality assurance tests and regression testing of applications and software.Conduct and supervise group testing of complete applications and software.Identify and eliminate the factors within the applications that may pose a risk to the business.Develop new business ideas and improve current business work practices.Improve the functionality of our end user services such as web, mobile, and feature phone applications.Optimize use of time to ensure maximum output and delivery as per required timeframes.Identify possible delays in advance and plan accordingly.Make customer needs a primary focus of actions.Follow up on requests timeously to ensure that the final product or service meets expectations.Effectively manage customer expectations, end-to-end, by maintaining the relationship and customer priority throughout the delivery/resolution process.Exceed clients' expectations regarding service delivery.Demonstrate concern and understanding for customer expectations and needs, ensuring customer priorities are made a priority.Qualifications and experience:Relevant Degree/Diploma.Minimum 5 years experience in business analysis or a related field.Experience working on multiple projects as well as handling day-to-day operational requests from the business.Strong project management skills.Proficient with SQL and Microsoft Excel.Knowledge of data analysis and interpretation.Experience with development and interpretation of reports.Strong knowledge and use of design process tools (e.g., Visio, Firstmap).
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