Insurance Retention Agent
Apply Locations: Johannesburg
Time Type: Full time
Posted on: Posted 3 Days Ago
Time left to apply: End Date: October 15, 2024 (4 days left to apply)
Job Requisition ID: R22557
Job DescriptionDear Future Insurance Retention Agent,
The role interacts with existing customers to perform various retention-related activities, which include cross-selling, suggesting alternative products, resolving customer queries and unhappiness, and providing product education to maximize customer experience and positively impact retention.
Are you someone who can: Perform various retention-related activities, including cross-selling, suggesting alternative products, and product education, especially on product value propositions to maximize customer experience and positively impact retention.Provide excellent customer service at all times by interacting with existing customers.Identify potential customer escalations, resolve them where possible, and communicate to the management team.Handle customer queries in a timely and professional manner as required by departmental policies and procedures.Ensure that the retentions team complies with the goals, objectives, and standards of the organization to meet customer satisfaction, profitability, attrition rates, deadlines, and risk management.Identify and provide guidance regarding irregularities/gaps during the sales process.Manage own development to increase competencies.Manage performance, skills development, employment equity, talent, and culture of the team to improve innovation and achieve efficiencies.You will be an ideal candidate if you have the following: Matric or NQF4.Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits).2 to 3 years working experience in a similar role.Sales or Telesales experience is beneficial.Strong convincing and negotiating skills.You will have access to: Opportunities to network and collaborate.A challenging working environment.Opportunities to innovate.We can be a match if you are: Adaptable and curious.Have a proven successful sales track record.Thrive in a collaborative environment.Are you interested in taking the step? We look forward to engaging with you. All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose it to other parties.
Job DetailsTake note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below. Closing Date: 15/10/24
About UsMotoVantage provides value-add financial services solutions related to vehicle owners, including individuals, OEMs, brokers, dealers, and businesses running large vehicle fleets. Products include maintenance and service plans, warranties, scratch and dent cover/repairs, tyre and rim cover, and credit life and shortfall cover. MotoVantage specializes in providing its clients with comprehensive solutions that ensure complete peace of mind while on the road.
#J-18808-Ljbffr