Insurance Retention AgentApply locations Johannesburg time type Full time posted on Posted Yesterday time left to apply End Date: October 15, 2024 (6 days left to apply) job requisition id R22557
Job DescriptionDear Future Insurance Retention Agent,
The role interacts with existing customers to perform various retention related activities, which includes cross-selling, suggestion of alternative products, resolution of customer queries and unhappiness and product education to maximize customer experience and positively impact retention.
Are you someone who can: Perform various retention related activities, which includes cross-selling, suggestion of alternative products, product education, especially on the product value propositions to maximize customer experience and positively impact retentionProvide excellent customer service at all times by interacting with existing customers to perform various retention related activitiesIdentify potential customer escalations, resolve and where possible and communicate to management team.Handle customer queries in a timely and professional manner as required by departmental policies and procedure and resolve customer questions in regard to service delivery and products and product value propositions.Ensure that the retentions team complies with the goals, objectives and standards of the organization in order to meet customer satisfaction, profitability, attrition rates, deadlines and risk management.Identification and provide guidance regarding irregularities/ gaps during the sales process.Manage own development to increase own competencies.Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation to achieve efficiencies and increase competencies.You will be an ideal candidate if you have the following: Have Matric or NQF4Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)2 to 3 years working experience in similar role.Sales or Telesales experience beneficial.Strong convincing and negotiating skillsYou will have access to: Opportunities to network and collaborateA challenging working environmentOpportunities to innovateWe can be a match if you are: Adaptable and curiousHave a proven successful sales track record.Thrive in a collaborative environment.Are you interested to take the step? We look forward to engaging with you. All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 15/10/24
About UsMotoVantage provides value-add financial services solutions related to vehicle owners including individuals, OEMs, brokers, dealers and businesses running large vehicle fleets. Products include maintenance and service plans, warranties, scratch and dent cover/repairs, tyre and rim cover, and credit life and shortfall cover. MotoVantage's specializes in providing its clients with comprehensive solutions that ensure complete peace of mind while on the road. If you considered a career at MotoVantage you would join a team of experienced, highly trained vehicle experts, customer care representatives and sales professionals. The business is recognised for its specialist knowledge and service levels.
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