Insurance Retention Agent Apply locations: Johannesburg
Time type: Full time
Posted on: Posted Yesterday
Time left to apply: End Date: October 15, 2024 (6 days left to apply)
Job requisition id: R22557
Job Description Dear Future Insurance Retention Agent,
The role interacts with existing customers to perform various retention related activities, which includes cross-selling, suggestion of alternative products, resolution of customer queries and unhappiness, and product education to maximize customer experience and positively impact retention.
Are you someone who can: Perform various retention related activities, which includes cross-selling, suggestion of alternative products, product education, especially on the product value propositions to maximize customer experience and positively impact retention. Provide excellent customer service at all times by interacting with existing customers to perform various retention related activities. Identify potential customer escalations, resolve them where possible, and communicate to the management team. Handle customer queries in a timely and professional manner as required by departmental policies and procedures and resolve customer questions regarding service delivery and products. Ensure that the retentions team complies with the goals, objectives, and standards of the organization in order to meet customer satisfaction, profitability, attrition rates, deadlines, and risk management. Identify and provide guidance regarding irregularities/gaps during the sales process. Manage own development to increase own competencies. Manage performance, skills development, employment equity, talent, and culture of the team in order to improve innovation to achieve efficiencies and increase competencies. You will be an ideal candidate if you have the following: Matric or NQF4. Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits). 2 to 3 years working experience in a similar role. Sales or Telesales experience beneficial. Strong convincing and negotiating skills. You will have access to: Opportunities to network and collaborate. A challenging working environment. Opportunities to innovate. We can be a match if you are: Adaptable and curious. Have a proven successful sales track record. Thrive in a collaborative environment. Are you interested in taking the step? We look forward to engaging with you. All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job Details Take note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below. Closing Date: 15/10/24
About Us MotoVantage provides value-add financial services solutions related to vehicle owners including individuals, OEMs, brokers, dealers, and businesses running large vehicle fleets.
Products include maintenance and service plans, warranties, scratch and dent cover/repairs, tyre and rim cover, and credit life and shortfall cover.
MotoVantage specializes in providing its clients with comprehensive solutions that ensure complete peace of mind while on the road. If you consider a career at MotoVantage, you would join a team of experienced, highly trained vehicle experts, customer care representatives, and sales professionals. The business is recognized for its specialist knowledge and service levels.
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