Step into the world of insurance consultancy, where each interaction is an opportunity to protect and serve! As an Insurance Consultant, you're the linchpin between our clients and peace of mind. Reporting directly to the Insurance Team Leader, your mission is twofold: to expand our insurance user base through strategic sales initiatives while delivering unparalleled ongoing support. From securing new clients to nurturing existing relationships, your role is vital in ensuring regulatory compliance and customer satisfaction. Whether it's updating policies, resolving payment issues, or processing claims, you're the trusted advisor our clients rely on. With seamless collaboration between our call centre staff and external clients, you'll be at the forefront of safeguarding futures and building lasting trust. Welcome to a role where expertise meets empathy, and every interaction makes a difference!
Duties and Responsibilities (Include but is not limited to): Assist customers with taking out insurance policies Contact clients to make a sale Follow the standardised sales process (i.e. the script)Ensure the disclosures are read Confirm clients' details on the system Confirm date of birth and address Capture all required information of the spouse/family to be covered Capture all required information about the beneficiary Inform customers to update any outstanding information at a later stage Explain the options for the payoutUpdate the applicable systems with the sales/customer details Save all calls on ICFX Update the call log into the systemEnsure spreadsheet is updated after each callExplain the cost and payment process for the relevant insurance policy option Ensure the customer understands the different payment options for different coversExplain that payments can be made up until the 15th of the monthExplain that payment can only be made for certain amounts and therefore may need to be made bimonthly or biannually Explain the SMS messages that the customers will receiveManage own professional and self-development Monitor and manage own targetsAttend monthly and b-annual KPI meeting with Head of Wallet and VASAttend all required training courses for new productsListen to recorded calls of the other Insurance Consultants and provide coaching and constructive feedback once a weekAttend weekly team strategy meetingsKey Requirements: Grade 12 or equivalent Mukuru call centre training course Understanding and speaking of English and one of these relevant languages: (Shona/ Ndebele)FSB Registration (Essential)
1 years Customer Service / Sales experienceCall centre experience(Desirable)3 months FAIS required work experience under supervision completed (Essential)Knowledge of money transfer procedures Knowledge of FICA regulations Knowledge of African currencies Knowledge of FIAS regulationsAdditional Skills: Multitasking skillsComputer skills Typing skills Telephone skills Verbal communication skills Selling skills Time management skills Organisational & administrative skills Conflict management skillsAttention to detail
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited" Maybe you are just the future Mukurian we need!! Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful. NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS
#J-18808-Ljbffr
