Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company. While based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients, and everything we do is centered on our delivery of Insurance Good and Proper.What will you do?Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants based in Johannesburg (Auckland Park). The insurance consultant role is focused on providing an end-to-end service and support to brokers.WHAT DOES THE INSURANCE CONSULTANT DO?This role is focused on, but not limited to; servicing broker requests, including inquiries.Providing telephonic/email support to the intermediary on record, authorized representatives from the brokerage, and broker services;Dealing with general insurance and policy-specific inquiries;Dealing with the issuance of new policies/policy maintenance/renewal/agri aspects of policies;Assisting to resolve all insurance queries within required timeframe and compliance requirements;Undertaking client follow-ups when policies are canceled to ascertain the reasons and attempt to retain the policy onto books;Undertaking to adjust premiums in line with new asset values;Managing client expectation on expected turnaround times for submitted requests;Adhering to underwriting criteria and regional requirements;Assist with profiling the client with the best suitable product and underwriting criteria;Advising brokers to ensure that we meet clients' needs in terms of the correct cover and product;Assisting in implementing solutions for improvement; andStanding in for Consultants should they be absent orQUALIFICATIONS AND EXPERIENCEMatric/Grade 12A relevant insurance-related qualification (e.g., NQF level 5) would be advantageousProven work experience in commercial, agriculture policy administration, and underwriting within the short-term insurance industryMinimum of 3 years' experience in short-term insurance commercial lines and/or Agri assetsKNOWLEDGE AND SKILLSExcellent verbal and written communication skillsExcellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clientsEnsure adherence to quality, compliance, and accreditation standardsConduct efficient administrationOptimizing work processesPersonal AttributesCommunicates effectively - Contributing independentlyAction orientated - Contributing independentlySituational adaptability - Contributing independentlyOptimizes work processes - Contributing independently
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