Our client is recruiting for an Insurance Consultant and your role is focused on providing an end-to-end service and support to brokers.
Responsibilities:
Servicing broker requests, including enquiries. Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services; Dealing with general insurance and policy specific enquiries; Dealing with issuance of new policies / policy maintenance / renewal / agri aspects of policies; Assisting to resolve all insurance queries within required timeframe and compliance requirements; Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books; Undertaking to adjust premiums in line with new asset values; Managing client expectation on expected turnaround times for submitted requests; Adhering to underwriting criteria and regional requirements; Assist with profiling the client with the best suitable product and underwriting criteria; Advising brokers to ensure that we meet with clients' needs in terms of the correct cover and product; Assisting in implementing solutions for improvement; Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required. Qualifications:
Matric/ Grade 12 60 commercial lines FAIS credits A relevant insurance related qualification (e.g. NQF lev 5) Experience:
Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry Minimum of 3 years' experience in short term insurance commercial lines and/or Agri assets Knowledge and Skills:
Excellent verbal and written communication skills Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients Ensure adherence to quality, compliance and accreditation standards Conduct efficient administration Optimising work processes Personal Attributes:
Customer Service Team Support Communicates effectively Situational Adaptability Action Oriented
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