Insurance Consultant | Cape Town

Our client is recruiting for an Insurance Consultant and your role is focused on providing an end-to-end service and support to brokers.
Responsibilities: Servicing broker requests, including enquiries.Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;Dealing with general insurance and policy specific enquiries;Dealing with issuance of new policies / policy maintenance / renewal / agri aspects of policies;Assisting to resolve all insurance queries within required timeframe and compliance requirements;Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;Undertaking to adjust premiums in line with new asset values;Managing client expectation on expected turnaround times for submitted requests;Adhering to underwriting criteria and regional requirements;Assist with profiling the client with the best suitable product and underwriting criteria;Advising brokers to ensure that we meet with clients' needs in terms of the correct cover and product;Assisting in implementing solutions for improvement;Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.Qualifications: Matric/ Grade 1260 commercial lines FAIS creditsA relevant insurance related qualification (e.g. NQF lev 5)Experience: Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industryMinimum of 3 years' experience in short term insurance commercial lines and/or Agri assetsKnowledge and Skills: Excellent verbal and written communication skillsExcellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clientsEnsure adherence to quality, compliance and accreditation standardsConduct efficient administrationOptimising work processesPersonal Attributes: Customer ServiceTeam SupportCommunicates effectivelySituational AdaptabilityAction Oriented
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