Job category: Insurance Management and Administration
Location: Randburg
Contract: Permanent
EE position: Yes
IntroductionTracker requires the services of an Insurance Administrator. The successful candidate will be required to execute administrative and claims tasks for the division in accordance with all legal requirements and drive client services in alignment with Tracker's strategic objectives. The candidate must be able to work with different departments within Tracker as well as business partners and clients. The candidate will be required to deliver on all daily operations, ensuring the efficient and timeous throughput of email and telephony work items, as well as planning, directing, coordinating, and driving results. Should you be interested in this challenge and meet the job requirements, please forward your application online.
Key roles and responsibilities:Servicing and assisting customers timeously within SLA via electronic and telephonic communicationEnsuring required availability to action incoming telephonic requests as per the business hoursEnsure a one-time resolution on all client requestsEnsure that clients are kept up to date on the entire claims journey from claim intimation to claim paidApplying TCF principles across all engagements with clients and stakeholdersEnsuring compliance with all FAIS fit and proper requirementsEnsuring that advice is given within the ambit and framework of the regulationsMaintaining a 95% QA rate on all engagementsAssisting with any ad-hoc business requirements as-and-when necessary, including, but not limited to refunds, credits, cancellations, sms's, emails, and reportingQualifications, experience, and competencies required:Registered Representative - RE5 - (or to be completed within 12 months)Matric120 FAIS credits (or to be completed within 12 months)Insurance Industry knowledge and background (Short-Term Personal Lines)Negotiation SkillsConflict management and resolutionAbility to communicate actively and effectivelyHigh proficiency in written and verbal communication
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