Listing reference: track_001305
Listing status: Online
Apply by: 14 November 2024
Position summaryJob category: Call Centre and Telesales
Location: Centurion
Contract: Permanent
Remuneration: Market Related
EE position: No
IntroductionTracker requires the services of an Installation Support Administrator in their Installation Logistics – Scheduling division, at their Centurion Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.
Duties and ResponsibilitiesMarketing of Tracker to both existing and prospective clients.Establishing, building and maintaining relationships with our various partners.Contract administration, feedback and daily statistical reporting.Ensure that Customer Service standards are maintained in a highly pressurized environment.Provide service within the region as well as other departments/regions/staff within Tracker.Meet/exceed targets.Data capturing.Follow up leads/queries.Scheduling fitments of Tracker units.Scheduling of Technical Service Requests.Rescheduling of appointments.Liaising with technicians regarding appointments.Checking/Maintaining high Quality of schedules.Monitoring effective utilization of Tracker technicians.Outsourcing of work to Fitment centres.Maintain local and regional Scheduling Relationships.Assisting Walk-in-clients with scheduling related queries.Management of potential cancellations.Taking ownership of all queries received, telephonically or face-to-face and assisting the client within our SLA's.Qualifications, Skills and ExperienceMatric with at least 1 year Contact Centre experience.Bilingual (English and Afrikaans) advantageous.Computer literacy.Excellent typing and accurate data capturing skills.Analytical skills.Ability to work under pressure.Feel confident to have all calls voice recorded.Excellent time management - Work with time controls.High levels of self-discipline.Be able to work independently.NB: Should you not receive a response from us within 4 weeks, kindly consider your application unsuccessful.
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