The Installation Supervisor will directly supervise the departmental delivery of agreed KPIs achieved through the Installation and Installation Quality Technicians; ensure proper training is conducted; appropriate application of offers and customer management is implemented effectively.
The role needs to further drive communication and feedback to critical stakeholders and other parts of the organization to ensure a feedback loop is maintained that enhances the overall customer experience and operational objectives.
Key Responsibilities:Ensure that the Technicians and Quality Assurers have a good understanding of the company goals and strategy.Ensure that the Technicians and Quality Assurers have a good understanding of the installation process and procedure.Conduct relevant analyses of individual Technicians and Quality Assurers as well as team statistics and trends on a regular basis in order to produce meaningful insights that can assist with improving productivity.Prepare all relevant business reports on a daily, weekly and monthly basis in line with agreed quality standards and deadlines.Supervise department resources as required to support customer demands and business needs.Drive the delivery and implementation of department Service Level Agreements through strict compliance.Compile monthly stats on efficiency reports and provide meaningful recommendations to the department manager.Compile monthly stats on customer service reports and provide meaningful recommendations to the department manager.Ensure that new information regarding methods of installation is communicated to all team members.Compile monthly stats on recovery rate reports and share findings and insights with the department manager.Ensure that the Technicians follow the predetermined schedule to achieve maximum productivity while delivering excellent customer service.Ensure that the Technicians liaise with scheduling with regards to installation address, vehicle details, etc.
to ensure integrity in their delivery.Ensure that the Technician's allocated jobs are completed at a rate of 100%.Liaise with scheduling to ensure that the Technician's schedules are correct to minimise cancellations and frustrations, in line with customer service standards.Ensure that the Technicians and Quality Assurers have the necessary tools and test equipment to fulfil their roles successfully.Ensure that the Technician's and Quality Assurer's vehicles are serviced and maintained to minimise breakdowns.Maintain a good relationship with the scheduling supervisors to ensure that efficiencies are met in line with departmental objectives.Minimum Requirements:Essential: Matric NQF 4Essential: At least 5 years' technical (tracking) experience.Essential: At least 2 years' experience within the Quality Assurance environment.Desirable: At least 1 year Supervisory or Team Lead experience.Demonstrated competence and working knowledge of administrative, organising, coordinating and PR skills is required.Demonstrated competence and working knowledge of Microsoft Office.Supervisory capabilities.Creative thinking.Influencing and convincing skills.Negotiation Skills.Conflict Management.High analytical and insight generation capabilities.Resilience and ability to work under pressure.Strong interpersonal skills.Management of financial resources.Judgment and Decision Making.Complex Problem Solving.Critical Thinking.Coordination ability.Cultural sensitivity and social perceptiveness.Medical Aid
Provident fund
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