Job title : Insights Analyst
Job Location : Western Cape, Cape Town
Deadline : January 02, 2025
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What We're Looking For Join Meltwater's Client Insights team, where you'll step into the role of a Insights Analyst, contributing to our bespoke reports and project management for esteemed clients. Your analytical skills will shape customized reports and assist in managing key projects, utilizing both quantitative and qualitative media analysis to offer actionable insights. Working closely with internal teams and clients, you'll ensure timely delivery of high-quality reports, continuously refining techniques to meet evolving client needs. As a pivotal member of our data-driven approach, you'll collect, organize, and analyze customer research metrics to inform critical business decisions. Your duties will encompass data compilation, analysis, insight generation, and assisting in report development methodologies. At Meltwater, you'll immerse yourself in an environment fostering continuous growth, where mentorship and inclusive leadership are fundamental principles rather than mere catchphrases. Collaborate with experienced colleagues and respected leaders, continually evolving alongside industry trends. Within this dynamic environment, you'll thrive within a culture emphasizing empowerment and autonomy, making significant contributions to our expanding organization's success.
What You'll Do: Interpret customer requirements, translate them into reporting deliverables, and assist in generating dashboards, report templates, and query building. Track deadlines and deliverables to ensure prompt report delivery to clients, maintaining overall formatting and visual consistency of reports. Craft contextual and qualitative analyses based on KPIs, proofread/edit reports for accuracy, and verify numbers and report findings. Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency. Conduct quantitative and qualitative analysis of media data to provide clients with insights on brand perception, media performance, and industry trends. Project management to ensure customer satisfaction throughout the delivery process, analyzing mainstream and social media content to inform strategic communication objectives. Utilize Meltwater software, Excel, and PowerPoint to extract data, produce reports, and collaborate with internal teams and clients to enhance value-added initiatives. Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team.
What You'll Bring: 0-2 years of relevant work experience (client-facing roles are advantageous). Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English. Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions. Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity. Proficient report writing skills, covering both qualitative and quantitative aspects. Customer-focused mindset with a commitment to exceptional client servicing. Critical thinking skills, facilitating insights derived from data analysis. Strong interest in current affairs, mainstream media, and social media trends. Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations. A keen interest in learning, adaptability, and resilience in a dynamic work environment. Excellent written and verbal communication skills in German/Arabic and English, particularly in report writing. Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week. The ability to legally work in the country of hire is required for this position.
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