NORTH-WEST UNIVERSITY (POTCHEFSTROOM CAMPUS)DIVISION: IT INFRASTRUCTURE AND PLATFORMSDEPARTMENT: INFORMATION TECHNOLOGYPOSITION NUMBER: N000891POSITION: INFRASTRUCTURE ENGINEERPEROMNES GRADE: P7EMPLOYMENT TYPE: PERMANENT APPOINTMENTTOTAL REMUNERATION: R858 606PURPOSE OF THE POSITION:This position forms part of the IT Operations & Infrastructure group. This position focuses on planning and managing all of the university's campuses' IT infrastructure.MINIMUM REQUIREMENTS:A 3-Year bachelor's degree or an Advanced Diploma (NQF level 7) in Information Technology or NQF level 7 plus 2-3 year equivalent IT Certifications with relevant experience.A minimum of five (5) years' experience in infrastructure project management.A minimum of five (5) years' experience working in an Enterprise IT environment.JOB DESCRIPTIONKEY RESPONSIBILITIES:Emerging Technology Monitoring EMRG(SFIA level 5):Monitors the external environment to gather intelligence on emerging technologies.Assesses and documents the impacts, threats and opportunities to the organisation.Creates reports and technology roadmaps and shares knowledge and insights with others.Specialist Advice TECH (SFIA level 5):Provides definitive and expert advice in their specialist area. Actively maintains recognised expert-level knowledge in one or more identifiable specialisms. Oversees the provision of specialist advice by others. Consolidates expertise from multiple sources, including third-party experts, to provide coherent advice to further organisational objectives. Supports and promotes the development and sharing of specialist knowledge within the organisation.Project Management PRMG (SFIA Level 5):Takes full responsibility for the definition, approach, facilitation and satisfactory completion of medium-scale projects. Provides effective leadership to the project team. Adopts appropriate project management methods and tools. Manages the change control process and assesses and manages risks. Ensures realistic project plans are maintained and delivers regular and accurate communication to stakeholders. Ensures project and product quality reviews occur on schedule and according to procedure. Ensures that project deliverables are completed within agreed cost, timescale and resource budgets, and are formally accepted by appropriate stakeholders. Monitors costs, times, quality and resources used and takes action where performance deviates from agreed tolerances.Network design NTDS (SFIA level 5):Produces, or approves network providers', network architectures, topologies and configuration databases for own area of responsibility. Specifies design parameters for network connectivity, capacity, speed, interfacing, security and access, in line with business requirements. Assesses network-related risks and specifies recovery routines and contingency procedures. Creates multiple design views to address the different stakeholders' concerns and to handle both functional and non-functional requirements.Radio Frequency Engineering RFEN (SFIA level 5):Monitors system performance recommends equipment modifications and changes to operating procedures, and services maintenance schedules and procedures. Approves equipment upgrades and changes. Reviews industry and national standards on relevant RF protocols and regulations. Measures and evaluates the effectiveness of RF devices and software.Network Support NTAS (SFIA Level 5):Drafts and maintains procedures and documentation for network support and operation. Makes a significant contribution to the investigation, diagnosis and resolution of network problems. Ensures that all requests for support are dealt with according to set standards and procedures.Systems Installation and Removal HSIN (SFIA Level 5):Takes responsibility for installation and/or decommissioning projects. Provides effective team leadership, including information flow to and from the customer during project work. Develops and implements quality plans and method statements. Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made.Configuration Management CFMG (SFIA Level 5):Plans the capture and management of CIs and related information. Agrees scope of configuration management processes and the configuration items (CIs) and related information to be controlled. Identifies, evaluates and manages the adoption of appropriate tools, techniques and processes (including automation) for configuration management. Contributes to the development of configuration management strategies, policies, standards, and guidelines.Supplier Management SUPP (SFIA Level 5):Manages suppliers to meet key performance indicators and agreed targets. Manages the operational relationships between suppliers and ensures potential disputes or conflicts are raised and resolved. Performs bench-marking and makes use of supplier performance data to ensure that performance is adequately monitored and regularly reviewed. Use suppliers' expertise to support and inform development roadmaps. Manages implementation of supplier service improvement actions. Identifies constraints and opportunities when negotiating or renegotiating contracts.Storage Management STMG (SFIA Level 5):Develops standards and guidelines for implementing data protection and disaster recovery functionality for all business applications and business data. Provides expert advice and guidance to implement and improve storage management. Manages storage and backup systems to provide agreed service levels. Creates, improves and supports storage management services with optimal utilisation of storage resources, ensuring security, availability and integrity of data.Facilities Management DCMA (SFIA Level 5):Develops and maintains the standards, processes and documentation for data centres. Optimises efficiency in the population of data centre space. Ensures adherence to all relevant policies and processes. Uses data centre management tools to plan, record and manage installed infrastructure, power, space and cooling capabilities. Monitors usage and actions to meet sustainability targets.Service Level Management SLMO (SFIA Level 5):Ensures that service delivery meets agreed service levels. Negotiates service level requirements and agreed service levels with customers. Diagnoses service delivery problems and initiates actions to maintain or improve levels of service. Establishes and maintains operational methods, procedures and facilities and reviews them regularly for effectiveness and efficiency.Capacity Management CPMG (SFIA Level 5):Manages capacity modelling and forecasting activities. Proactively reviews information in conjunction with service level agreements to identify any capacity issues and specifies any required changes. Provides advice to support the design of service components, including designing in flexible and scalable capacity. Works with business representatives to agree and implement short- and medium-term modifications to capacity. Drafts and maintains standards and procedures for service component capacity management. Ensures the correct implementation of standards and procedures.KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:Project Management (Advanced).Team Leadership (Advanced).Network operations and maintenance (Advanced).Mentoring (Advanced).Automation (Intermediate).BEHAVIOURAL COMPETENCIES:Autonomy.Influence.Complexity.Knowledge.Business skills.REMUNERATION:The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO: Mr. Flip van Schalkwyk, Tel: 018 299-4633ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Mr. Rabs Diratsagae, Tel: 018 299-4951CLOSING DATE: 18 August 2024PLANNED COMMENCEMENT OF DUTIES: As soon as possibleKindly take note: applications must be submitted online through the official nwu vacancy website.Incomplete applications and those submitted through any other platform will not be considered.The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan. The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.
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