Duties & ResponsibilitiesENVIRONMENT:A proactive company specializing in cost-effective and innovative business solutions, located in KwaZulu-Natal, is currently in search of an Infrastructure Engineer. The role entails overseeing the continuous maintenance and support of the organization's server, network infrastructure, and end-user IT equipment. The ideal candidate will be hands-on, possessing a deep understanding of the company's servers, networks, and related hardware to ensure seamless support for essential software applications crucial for ongoing operations. While a postgraduate degree or diploma would be advantageous, a minimum of 2 years of experience in Desktop Support is required. Additionally, relevant certifications such as VMWare (VCP), HyperV (MCP), MCSE, MCSD, Exchange, or Azure Fundamentals are highly desirable.DUTIES:Cloud and On-prem Servers:Maintenance of physical servers, racking, power management and cabling.Windows Server deployment and maintenance 2016+.Active Directory and Group Policy deployment, planning and maintenance.Microsoft Exchange and Office 365 Online maintenance.Microsoft Intune and Endpoint.Office 365 software suite deployment and maintenance.Office 365 mail administration.Azure Virtual Desktop maintenance and rollout.Azure Platform understanding, maintenance and improvement.File server permissions and sharing.DHCP and DNS Configuration and management.3rd Party software management and updates.Windows server and desktop update administration, testing and deployment.Physical maintenance of all remote systems and servers at DR sites and Datacentres.Infrastructure documentation and network diagram upkeep.Anti-Virus Cloud services and end-user installation, configuration, reporting and management.Hardware and software Asset management.Environmental and proactive hardware checking.Creation and maintenance of IT policies and procedures.Cloud and On-prem license management and deployment.Mimecast administration – mail archive and security.Network and Security:Installation and administration of physical switches.Firewall understanding and basic administration (FortiGate).Infrastructure and Connectivity planning.Virtual Private Network configuration and understanding.SSL Certificate knowledge.Cloud IP Routing Service knowledge (Cloudflare).Web server and DMZ knowledge.Vulnerability testing and patching of systems.Wireless infrastructure installation, configuration and management.PRTG Monitoring and maintenance – Reporting and proactive.Telephony:Maintenance and support of the hardware supporting the telephony servers.Management and support of the telephony systems with their telephony partners.Desktop:Setup and provision of desktops, notebooks and thin clients.Management and planning of hardware to support end-users.Desktop support for company users (escalations and overflow).Responsible for ordering, distributing, and monitoring the use of printer toner and cartridges.Printer management, installation and configuration.Biometrics management.Hardware and Software vendor management.Communication with hardware suppliers in collaboration with seniors.Onboarding and management of Microsoft Intune and Endpoint Defender services.Disaster Recovery (DR) and Business Continuity Planning (BCP):Disaster Recovery awareness – backup, recovery, documentation, and testing.Business Continuity Planning (BCP) documentation.People:Assistance with training and mentoring of junior infrastructure staff.Co-ordination and management of the desktop support team.Professional and empathetic toward business unit.Assist with basic IT training to empower the team to resolve common issues themselves.Training:General ad hoc IT training to end users when required.REQUIREMENTS:Knowledge, Skills and Behaviours:Firewall Knowledge.Understanding VPN and Networking.Knowledge of WAN environments.Backup Support knowledge.Microsoft Intune deployment, management and maintenance.Microsoft Endpoint deployment, management and maintenance.Microsoft Exchange and Office 365 implementation, configuration and maintenance.Storage and SAN understanding.Manage all on premise and cloud licensing for end users and servers.Web hosting administration.Extensive DNS Knowledge.Education / Experience:Matric.Minimum of 2 years Desktop Support experience.Relevant certification (examples: VMWare (VCP), HyperV (MCP), MCSE, MCSD, Exchange, Azure Fundamentals).Must have 3 years of Network administration in the areas of design, implementation, capacity planning, maintenance.Basic knowledge of Virtualisation.Experience with Networking problem determination, capacity planning and root cause analysis.Working experience with virtualisation administration and support beneficial.Working experience with Microsoft Exchange and Office365 administration and support beneficial.Working experience with On-premise Firewall products beneficial.Working experience with Switches and Routers.ATTRIBUTES:Excellent troubleshooting and problem-solving skills.Proactive self-starter – attend to immediate needs as well as planning for future growth. Self-motivated who takes initiative and works well in a team environment with the ability to meet deadlines.Good verbal and written communication skills.Flexibility: the ability to adjust quickly to rapid change with a strong sense of urgency and ability to work well under pressure.Team player: ability to communicate with both users and IT team members.Time management: ability to plan, prioritise and multi-task.Efficient, structured and organised.Training and mentoring: must be willing to share knowledge with team members and facilitate knowledge transfer.
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